Review Armour – Privacy Policy & Terms of Service
This document explains how Review Armour collects, uses, stores, and shares information submitted through our website, forms, messages, and social media platforms (including any lead forms or direct messages you send us).
1) Who We Are
Review Armour provides a structured, compliance-based reputation management and review dispute support service.
How to contact us:
Privacy Policy (Information We Collect & How We Use It)
2) Information We Collect
When you contact us, submit a form, or message us through social platforms, we may collect:
- Contact information: name, email address, phone number
- Business information: business name, location, website, industry, and relevant profile links (e.g., Google Business Profile).
- Service-related details: the issue you report, review/content links, timelines, and any notes you provide
- Files you provide: screenshots, documents, exports, or other attachments you choose to share
- Message and communication data: information contained in emails, SMS, or direct messages you send us
- Basic technical data (website): device/browser info, IP address, and analytics/cookies (where enabled)
3) How We Use Your Information
We use your information to:
- Respond to your inquiry and communicate with you
- Review your submission and assess eligibility for support
- Provide service updates and coordinate next steps
- Prepare documentation and organize evidence you provide
- Improve service quality and internal operations
- Prevent fraud, abuse, or misuse and maintain security
- Comply with legal obligations where applicable
4) How We Share Information
We do not sell your personal information.
We may share information only in these limited cases:
- With trusted service providers that help us operate (e.g., email, file storage, CRM tools), under confidentiality
- With contractors working under confidentiality who support your case (only what is necessary)
- If required by law, legal process, or to protect rights, safety, and security
5) Data Retention
We retain information only as long as reasonably necessary to provide services, communicate with you, maintain legitimate business records, and comply with legal or security obligations. If you want your information deleted, contact us using the methods listed above.
6) Data Security
We use reasonable administrative and technical safeguards to protect your information. No system is perfectly secure, but we take steps to reduce risk.
7) Your Choices & Requests
You may request to access, correct, or delete your personal information, withdraw consent for non-essential communications, or ask how your information is used. To make a request, contact us through the website Contact option or the Request Review Removal form.
8) Marketing Communications
If you request information or submit your details, we may send relevant communications. You can opt out of marketing messages at any time. Service-related messages may still be sent if you have an active case or ongoing communication.
9) Children’s Privacy
Our services are not intended for individuals under 18, and we do not knowingly collect personal data from minors.
Terms of Service (Service Terms & Disclaimers)
10) Nature of the Service — No Guarantees
Review Armour provides a structured, compliance-based process designed to help clients address policy-violating content. We do not guarantee that any review or content will be removed or altered because final decisions are made by independent third-party platforms and publishers.
11) Client Responsibilities
You agree to provide accurate, truthful information and to only submit materials you have the right to share. You must not submit false claims, forged documents, or misleading statements.
12) Prohibited Use
You may not use our services to facilitate illegal activity, fraud, harassment, impersonation, or unauthorized access to accounts or systems.
13) Fees & Payments (If Applicable)
If you purchase services, pricing and payment terms are provided in your invoice, proposal, or order summary. Work may be paused for non-payment.
14) Limitation of Liability
To the maximum extent permitted by law, Review Armour is not liable for indirect, incidental, special, or consequential damages. Any liability is limited to the amount you paid for the specific service giving rise to the claim (if any).
15) Changes to This Document
We may update this document from time to time. Continued use of our website or services means you accept the current version.